General Conditions of Sale

July 28, 2019

PREAMBLE

 

The present site www.kelikiluxurylodge.com (hereafter the “Site”) gives access to a reservation portal in the hotel complex “Keliki Luxury Lodge” and allows, in particular, the reservation and purchase of stays.
“KELIKI LUXURY LODGE” is the property of PT PMA SUCCESS BERSAMA BALI located in Jalan Sudamala. Banjar Pacung. Desa Keliki. Tegalallang. Giannyar. BALI. 80561 INDONESIA
The reservation of the services offered on the Site implies on the part of the customer the prior acceptance of these general conditions of sale,
By clicking on his purchase confirmation, any customer who reserves a stay acknowledges having read the description of the chosen product, the present general conditions of the reserved service and accepts them in their entirety.
In case of contradiction between the General Terms and Conditions of Sale and the contract concluded between the customer and the seller, the provisions of the contract will prevail.

 

GENERAL TERMS AND CONDITIONS OF SALE

The present general terms and conditions of sale govern the sales of tourist packages or travel services offered on the www.kelikiluxurylodge.com website.
They have been drawn up in accordance with articles L.211-1 and following of the French Tourism Code, setting out the conditions for the exercise of activities relating to the organisation and sale of trips and holidays.
They are supplemented by the Site’s conditions of sale for each service.
They are brought to the attention of the customer before booking a holiday.

1. REGISTRATION and BOOKING
At the time of booking his stay online, the customer will pay a deposit corresponding to 30% of the total amount of his reservation. This deposit will be retained by the company PT PMA SUCESS BERSAMA BALI in case of cancellation of the service. The balance of the amount of the stay, i.e. 70% of the total amount of the reservation, will be debited automatically one month before the arrival of the customer. The reservation can only be considered final after confirmation by the Site.
The customer will receive a confirmation e-mail from the Site as well as the reservation form corresponding to the travel contract and including the description of the service and its essential characteristics, as well as the price and cancellation conditions.

 

2. SERVICES AND PACKAGE PRICES

The descriptive sheets of the stays expressly mention what is included in the price.
The prices used in the travel contracts have been calculated on the basis of the exchange rates on the day of booking.
The prices given are indivisible and any renunciation of services included in the package or any interruption of the trip due to the client (even in the case of hospitalisation or early repatriation), cannot give rise to reimbursement, unless specific insurance is taken out by the client.
The prices indicated correspond to a fixed price per villa including all taxes and are denominated in euros. The prices are calculated on a flat-rate basis according to the number of nights and not the number of days.
They include the booking fees, accommodation and all services offered in the description of each villa.
Prices do not include the cost of obtaining visas and passports, tips and gratuities, personal expenses and optional luggage insurance, cancellation and assistance, meals, drinks, nor certain mandatory services such as local taxes, visa fees, etc.

The Customer’s attention is drawn to the fact that certain additional local taxes may be imposed by the local authorities of certain countries (in particular tourist tax and tourist tax) and will have to be paid on the spot. These additional local taxes, where they exist, are the sole responsibility of the Customer.

 

3. PROMOTION AND LAST MINUTE SALES

Promotions and last minute sales (VDM) are sometimes offered. It is therefore possible that for the same trip, some rates may be different depending on the reservation period. Under no circumstances will customers who have paid the higher fare be eligible for a retroactive refund, corresponding to the difference between the price paid and the promotional price. Discounts cannot be combined with promotions.

 

4. ADMINISTRATIVE AND HEALTH FORMALITIES

The Site informs customers who are French or European nationals that they must make their own arrangements regarding police and health regulations applicable at any time during the trip. It is the responsibility of the customer to ensure that he and the persons registered for the stay are in compliance with the police, customs and health formalities required for the completion of the trip.
It is not the responsibility of the Site to provide this information or to question customers about their nationality.
General information is available on the website www.diplomatie.gouv.fr (Travel Advice section) concerning the conditions of entry and stay in each country and health conditions.
Non-European or non-EEA foreign nationals should contact their consular authority, under their sole responsibility, to find out about the formalities required for the planned trip and the time required depending on the date of departure.
If the journey involves minors, it is up to the parents to comply with the instructions given to them; each child must carry a valid personal identity document with photograph.
Under no circumstances may the Site replace the individual responsibility of customers who must take responsibility for obtaining all formalities before departure (passport generally valid 6 months after the date of return from the trip, visa, health certificate, etc.) and throughout the trip, including the completion of customs formalities in countries regulating the export of objects.
Non-compliance with formalities, the impossibility for a customer to present administrative documents in order, whatever the reason leading to a delay or the prohibition to enter foreign territory, remain under the responsibility of the customer, who retains responsibility for the costs incurred, without the Site reimbursing or replacing the said trip.
Clients must particularly ensure – under their sole responsibility – that the surnames and first names indicated at the time of their reservation and confirmed at the time of the conclusion of their travel contract are consistent with the details of their valid identity papers (usual name, spouse’s name, etc.).

 

5. HOTELS

International hotel practice requires that participants take possession of the room from 2 p.m. and vacate it before noon, regardless of departure or arrival time.
The 4 villas ” Ganesha Lodge “, ” Sarasvati Lodge “, ” Dewi Sri Lodge “, and ” Brahma Lodge ” are equipped with a room and a bathroom in RCH and a mezzanine on the first floor with 2 single beds. The large villa ” Rama and Sita ” has 2 independent villas (RCH and mezzanine) and a suite for 2 persons.
In case of theft in the villas, the Site cannot be held responsible.
Generally speaking, each villa has a safe (free of charge) which it is recommended to use.
The proposed activities and leisure activities, the use of the swimming pools on site may present risks for which the Site cannot be held responsible in case of accident.
The photographs and visuals of the products presented on the Site are provided as an illustration of the services and are not contractual in nature. The Site does not guarantee that they always correspond exactly to the services reserved by the customer and therefore cannot be held responsible if the characteristics of the products differ from the visuals presented on the Site.

 

6. CLAIMS
When a client notices that a service is not provided as planned, in order to avoid any inconvenience for the duration of his stay, he must immediately notify the site director in order to settle the dispute on site.
Finally, any claim should be addressed to the company PT PMA SUCCESS BERSAMA BALI at the following address: contact@kelikiluxurylodge.com.
In case of failure of the claim made to the company PT PMA SUCCESS BERSAMA BALI or in case of lack of response within fifteen days, the customer may submit the dispute between the parties to the Mediator of Tourism and Travel “www.mtv.travel/les-adherents” who will try, independently and impartially to bring the parties together to reach an amicable solution.

 

7. BAGGAGE-PERSONAL EFFECTS

The site cannot be held responsible in case of loss, theft or damage of luggage or personal effects during the trip. In the event of a problem, it is recommended that customers have the facts ascertained by the competent local authorities (filing a complaint).
No luggage insurance is included in the prices of the services offered on the Site.

 

8. RESPONSIBILITY

The Site may not be held responsible for changes in dates, schedules or routes, the removal or modification of part of the program caused by external events such as strikes without notice, technical incidents, air overloads, bad weather, epidemics, change of flight or any other case of force majeure, due to third parties not involved in the provision of the services provided for in the contract or the poor execution of the contract attributable to the customer .
The Site will in no way be responsible in the event of an incident occurring during services purchased directly on site by the customer from an external service provider or resulting from a personal initiative of the customer.

 

9. INSURANCE

All specific cancellation, multi-risk, assistance and repatriation insurances are the responsibility of the customer. The site does not offer any insurance.
The customer may choose not to subscribe to any additional insurance.

 

10. CANCELLATION CONDITIONS

Any modification or cancellation of a reservation must be requested by email to ” contact@kelikiluxurylodge.com “.

The request will only become effective when PT PMA SUCCESS BERSAMA BALI has confirmed its acceptance in writing.

In case of modification or cancellation of the stay, the following conditions apply:
a. In the event of cancellation more than 90 days before the date of arrival, PT PMA SUCCESS BERSAMA BALI will retain the deposit paid by the client at the time of booking.
b. In case of cancellation less than 30 days before the date of arrival, no-show or shortened stay, 100% of the total amount of the stay will be charged by PT PMA SUCCESS BERSAMA BALI. If the site decides to cancel the trip or stay before departure, the client will be notified by any means that allows acknowledgement of receipt. If an amicable agreement on a substitute trip or stay proves impossible, the client will then be offered an alternative solution at the current rate, or a full refund of the sums paid, but the client may not claim compensation.

 

11. MODIFICATIONS OF THE CONTRACT

a. Modifications by the client
A postponement or change of destination is generally considered to be a cancellation (see Article 10a). A change of name is not considered as a modification but as an assignment of contract. Any modification of the services by the customer on the spot will not give rise to a refund (shortened stay for example), as well as any service not consumed.
b. Modifications by the site
If, prior to departure, an external event that imposes itself on the Site within the meaning of Article L.211-13 of the French Tourism Code, obliges it to modify an essential element of the contract concluded with the client, the Site will notify the client by any means that allows acknowledgement of receipt, as quickly as possible and will make proposals (cf. Article 10b).

 

12. APPLICABLE LAW

By express agreement, the present general terms and conditions of sale shall be governed by French law.

 

13. PROCESSING OF PERSONAL DATA

“PT PMA SUCCESS BERSAMA BALI, based in Jalan Sudamala. Banjar Pacung.Desa Keliki. Tegalallang. Giannyar. Bali. 80561, Indonesia”, has an online sales website. This site allows us to receive reservations from our customers and the data collected on this occasion are recorded and processed in a customer file in accordance with the European Data Protection Regulation no. 2016/679 dated 14 April 2016.

 

This file allows :
. Manage reservations, payment and delivery of the service.
. Carry out marketing operations (loyalty, promotions) and send advertising by e-mail to our customers who have not objected or who have accepted it :
– On products similar to those they ordered.
– On other products offered by the company.
. To transmit the data of our customers who have accepted it to our commercial partners, for their
allow advertising to be sent to them (see below).

 

Legal basis for processing
. Reservation management: the legal basis of the processing is the performance of a contract (see Article 6(1)(b) of the European Data Protection Regulation).
. Sending commercial solicitations by e-mail on products similar to those ordered by customers: the legal basis of the processing is the legitimate interest of the company (Cf. article 6.1.f of the European data protection regulation), i.e. to promote our products to our customers.
. Sending commercial solicitations by e-mail about other products offered by PT PMA SUCCESS BERSAMA BALI: the legal basis of the processing is consent.
(Cf. Article 6.1.a of the European Data Protection Regulation), as required by Article L.34-5 of the French Post and Electronic Communications Code.
. Transmission of the e-mail address to commercial partners: the legal basis of the processing is consent (Cf. Article 6.1.a of the European Data Protection Regulation), as required by Article L. 34-5 of the French Post and Electronic Communications Code.

 

Category of data
. Identity: title, surname, first name, address, telephone number, e-mail address, date of birth, internal processing code allowing the identification of the customer, data relating to registration on opposition lists.
. Data relating to reservations: transaction number, details of the reservation, amount of the reservation, data relating to the payment of invoices (payments, outstanding payments, discounts).
. Data relating to means of payment: credit card number, expiry date of the credit card, visual cryptogram (which is immediately deleted).

. Data necessary for loyalty and prospecting actions: reservation history.

 

Recipients of the data
. The customer and billing services of the company PT PMA SUCCESS BERSAMA BALI are recipients of all data categories.
. Its subcontractors, in charge of hosting and maintenance of the website, are recipients of all data categories.

 

Duration of data retention
. Data necessary for the management of reservations and invoicing: for the entire duration of the business relationship and ten (10) years for accounting obligations.
. Data necessary for loyalty building and prospecting: for the entire duration of the commercial relationship and three (3) years from the last purchase.
. Data relating to means of payment: these data are not kept by PT PMA SUCCESS BERSAMA BALI; they are collected during the transaction and are immediately deleted upon payment of the purchase.
. Data concerning the lists of opposition to receive prospecting: three (3) years.

 

Your rights
If you no longer wish to receive advertising from the company PT PMA SUCCESS BERSAMA BALI (exercise of the right of opposition or withdrawal of consent already given), contact us at the following address: contact@kelikiluxurylodge.com.

If, after having given your consent for your data to be passed on to our commercial partners, you wish to reconsider this choice and no longer receive advertising from them, please contact us at the following address: contact@kelikiluxurylodge.com.

You can access, correct or delete your data. You also have a right to portability and a right to limit the processing of your data (Consult the cnil.fr website for more information on your rights).

To exercise these rights or if you have any questions about the processing of your data in this system, you can contact us at the following address: contact@kelikiluxurylodge.com or at the company :

 

PT PMA SUCCESS BERSAMA BALI
Kalan Sudamala. Banjar Pacung. Desa Keliki . Tegalallang.Giannyar.Bal